The Recovery Officer at  is responsible, under the supervision of the Head of Recovery (HoR) for all the activities of the Unit. He/She assists the Head of Recovery for the development of the Unit and all monies owed to Advans Ghana Savings and Loans

He/She also assist the Head of Recovery in the implementation of operational policies, procedures, guidelines and work on prevention, detection and correction of risks related to the above-mentioned core activities. Most importantly prevent Advans Ghana from losing more than it has invested.

He/She will be in charge of a portfolio of Non Accrual and Written Off loans and work closely with the CO to recover any amount owed to Advans. Officers will be assigned to a team

 

DUTIES AND/OR PRINCIPAL RESPONSIBLITIES

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To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promotes the smooth running of the Unit.

  • To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures.
  • To develop and maintain a working knowledge of policies, procedures and guidance and to work with them. And be able to keep abreast of changes in legislature, national and local trends.
  • Must be able to investigate and locate absconded clients and recover any amount due.
  • To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, Lawyers.
  • To identify risk and prevent fraudulent application by other team members as well as clients. And must be able to give advice on major risk issues on the market for implementation.
  • To ensure cash collection on payment control is administered in line with Audit requirements.
  • To take part in Performance Management reviews with the team leader to ensure that individual  targets are achieved to support the aims and objectives contained in the service plan
  • To promote and apply the standard and principles of Advans Ghana and manage resources ensuring that the delivery of services continue to be cost effective.
  •  To undertake other relevant duties that may be required.

 

SKILLS

  • Negotiation SKills
  • Fraud detection and prevention skills
  • Ability to follow procedure and processes
  • Analystical Skills
  • Organizational skills
  • Client relationship management
  • Portfolio monitoring

EDUCATION AND EXPERIENCE

  • At least an HND / Bachelor’s Degree in a Business related field and / or other professional qualifications.SPECIFIC TRAINING REQUIRED :

    CREDIT MANAGEMENT

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    REQUIRED EXPERIENCE (WORK FIELD AND NUMBER OF YEARS)

 

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